Wagner’s European Fabricare didn’t just become the industry leader in catastrophe textile restoration overnight; we earned our reputation through hard work, dedication, quality service, and proven success with our restoration process.  Our highly-specialized systems are what have made us the company of choice for families, major restoration contractors and insurance companies in our market.  Our expertise in textile restoration has allowed us the ability to handle even the most severe damage.  At Wagner’s we believe that every item should receive the attention it deserves, there is no “one size fits all” approach to textile restoration.

Our cleaning system involves over 10 unique cleaning process, 10 cleaning machines and over 25 load classifications on a daily basis.  We thoroughly inspect every item prior to cleaning to ensure that we choose the most effective, safest option of cleaning.  We’ve been cleaning textiles the same way our family has for over 150 years; every item is classified by color, weave, drying method and special handling instructions.  We make sure to never cut corners, jeans are cleaned with other jeans and whites are cleaned with other whites.

Although some people may think we’re obsessive for taking the time to process textiles the way we do, we want to be able to confidently tell our customers that they can trust us to care for each item as if it was our own.

Over the Phone

Our customer service representatives will take the time to explain the entire process to each and every customer.  We will gladly answer all questions and offer advice to make sure our customer’s needs and expectations are met.

 

In Home

Our experienced technicians will be scheduled immediately to come to your claim to start the recovery process.  We will assess damages and suggest the best plan of action.  We will photograph items being removed from your claim and carefully pack out your items for cleaning.  We will help you prioritize items, making sure to mark all items you need returned in a rush.

We will pack out your items, carefully labeling them with the room’s location to help keep your items organized.  We take photographs each step of the way to keep a visual inventory as well as a physical inventory of your items

Precise & Secure

At our in facility, we make sure to carefully list and inspect each item we receive before cleaning.  We will reach out to your insurance adjuster and verify that you have adequate insurance coverage, if we discovered that you are “under-insured”, we will work closely with you and help formulate a plan to restore the items that are most important to you.  We include manufacturing information, the size & type of fabric and are careful to make note of all pre-existing condition, all textile window coverings are measured and inspected prior to processing.

 

iStock_000040928290LargeOur high-tech camera system allows us to track all the items we’ve received; letting us know where they are from the time they enter our facility until the time they leave.  Our process gives us full inventory control and helps to ensure that ALL of your items are returned to you.

 

Sorting, Cleaning & Deodorizing

Once your items have been listed, they are sorted according to their individual cleaning specifications (according to their care labels).  Items are expertly cleaned and processed using the latest most environmentally friendly cleaning technology available.  If you have special cleaning requests or drying preferences, we can accommodate your needs.  We also offer expert stain removal and green cleaning options.  We have deodorizing facilities at our location, helping to eliminate contamination odors quickly and effectively.

 

Inspection & Our Guarantee

Process 5Each item is carefully inspected and the decision of restorable or non-restorable will be made depending on if the item has been returned to its pre-claim condition.  Our process is so thorough that we confidently offer a RISK FREE GUARANTEE!  If an item does not restore, that item is FREE!  This means there is NO risk in trying restoration, the average cost of cleaning is 20% of the cost of replacement.
You save 80% by having most items cleaned!

 

Delivery & Storage

We can deliver your items directly to your home or temporary location and will provide you with a full list of items (including non-restorable items) at the time of delivery.  We also offer multiple deliveries to the location(s) of your choice to help accommodate your needs during the duration of your claim.

Process 6

If your home is not ready for your items to be returned, we will gladly store the items at our facility for you.  With approval from your insurance company, we offer unlimited, long-term storage for your items – meaning, we will keep whatever you need for as long as you need us to.   During the time your items are in storage, if you find there are any items you need, you are more than welcome to come to our facility to pick up what you need of we will gladly deliver them to you!

 Installation

Our technicians will carefully and expertly hang your window coverings as they were prior to the claim.  Whether is blinds or drapes, our technicians will make sure they are hung to your specifications and in working order before leaving your home.

Value & Pricing

Our pricing includes a blend hypo-allergenic detergents, disinfectants and odor neutralizers that naturally eliminate odor and leave your items looking and feeling renewed.  Our pricing is similar to what you would expect to pay at a full-service, quality drycleaner.  We carefully assess the actual value of an item before deciding to process it not, if the value of the item is below the cost of cleaning, we will review it with the insured or adjuster prior to processing – this makes sure we keep your costs as low as possible.  Wash & fold items that are not ironed (towels, undergarment, socks, etc.) are priced per pound and are carefully packaged to avoid wrinkling.

Who We Help

Wagner’s European Fabricare is very unique in the world of textile cleaning.  We are not just your typical neighborhood dry cleaners, we are a highly-specialized dry cleaning service that has perfected processes and systems to save almost any textile that has been damaged by almost any contaminant.  We are waiting to help anyone who has a serious textile restoration need.  We work with all major insurance companies and contractors and have helped hundreds of families and businesses recover from personal catastrophe.  We are a trusted industry leader that provides exceptional service with unsurpassed results with fair pricing.

Our success is based on both consistent satisfaction through cleaning quality and outstanding customer service.  Insurance companies and contractors prefer Wagner’s European Fabricare because they know they are getting the best service in the industry.

We work closely with the restoration contractor  or insurance adjuster to make sure every aspect of your textile cleaning needs are met.  We also ensure to keep everyone involved in your claim informed each step of the way.  You will not find another company with our level of expertise and experience that works directly with all major restoration contractors and insurance companies.

We also understand how stressful it can be dealing with a home catastrophe without the proper insurance.  This includes people who are under-insured because an old policy has not been updated as well as people who are renting and do not have insurance.  Depending on your financial situation, you may need to make some on the best way to allocate your funds.

Our knowledgeable team can help guide you through this process.  There is not cost for a consultation and you will find our experience an extremely valuable resource.  Our textile cleaning experts can offer many suggestions to help reduce the cost of cleaning your items.